Genesys

Posts By Genesys

November 7, 2024

Using artificial intelligence (AI) effectively will be the differentiator on which business is gained or lost. Today, businesses...

May 14, 2024

There are carrots, and then there are sticks — but sticks don’t work particularly well. Merijn te Booij, GM of Workforce...

March 28, 2024

The entrance of digitally savvy younger generations into the workforce is quickly reshaping today’s customer experience (CX)...

February 8, 2024

Managing customer relationships has never been more critical for contact centers at the front line of customer service. Failure...

January 3, 2024

Data integration is not a new concept. It’s been a challenge for many years as agencies try to share data while also...

October 18, 2023

Consumers’ high expectations for personalized, seamless interactions go beyond the customer experiences they have with banking...

October 13, 2023

Genesys mourns the loss of innocent lives by Hamas terrorists and our support goes out to the victims and all those suffering...

July 18, 2023

Customers share valuable data with your business every day, including names, phone numbers, addresses, payment information and...

May 3, 2023

May is Asian and Pacific Islander Heritage Month (APIHM), which brings together a diverse and broad community to celebrate our...

February 8, 2023

Regulatory compliance is a top priority for call center managers and supervisors. But keeping up with ever-changing standards...

December 8, 2022

Today, Genesys welcomes its new CMO, Barbara Holzapfel. Our Chief People Officer, Eva Majercsik recently sat down with Barbara to...

November 29, 2022

Meet customers on the channels they prefer. Too often, companies misinterpret this basic statement and simply add new channels to...

September 30, 2022

Imagine you’ve been asked to create a proactive message that will reach customers who are browsing your company’s website to...

September 28, 2022

Online retail is booming. According to Statista, a provider of market and consumer data, there will be 291.2 million online...

September 19, 2022

Insurance customers might leave for a better price, but they’re most likely to stay for the service. Service quality is the...