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On-demand webinar

Why contact center innovation matters today

Maintaining a competitive edge increasingly demands one thing — rapid access to innovation.

For contact centers, that innovation lives in the cloud. It’s a vital enabler of a modern customer experience strategy. And as premises-based contact center platforms near end of life, cloud migration is accelerating.

In the wake of this mass migration, simply being in the cloud is no longer enough. Access to innovation is the new differentiator. The greater your access, the greater your competitive edge.

That means choosing a top innovator for your cloud platform is crucial.

Watch this 30-minute webinar featuring Nancy Jamison, Senior Industry Director of Digital Transformation at Frost & Sullivan, to learn:

  • Which trends and technologies will define the future of the enterprise cloud contact center market
  • How to choose an innovation leader in contact center as a service — and why rankings matter
  • Why access to innovation is the key differentiator in today’s CX strategy

Meet the speakers

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Charlie Godfrey
Sr. Director, Experience Innovation
Genesys

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Nancy Jamison
Sr. Industry Director, Digital Transformation
Frost & Sullivan