Analyst Webinar

Top five ways to prepare your contact center for a post-pandemic world

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Recent months have been about survival. But now, it’s time to look at how to further optimize your contact center for everything that comes next.

Join Ken Landoline, Principal Analyst of Customer Engagement at Omdia, and Jason Alley, Senior Director of Product Marketing at Genesys, to learn how you can optimize your call center technology and build high-performance teams — whether they’re working from home, in the office or a mix of both.

You’ll walk away empowered to take your contact center to the next stage and you’ll gain a deeper understanding in how to:

  • Optimize your business processes and foster greater collaboration across remote and in-office teams
  • Build high-performing teams with tools that deliver exceptional experiences across all channels
  • Set up your teams for success with better performance management and coaching

Meet the Speakers

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Jason Alley
Senior Director, Product Marketing

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Ken Landoline
Principal Analyst, Customer Engagement