Analyst Webinar

Top five ways to prepare your contact center for a post-pandemic world

Recent months have been about survival. But now, it’s time to look at how to further optimize your contact center for everything that comes next.

Join Ken Landoline, Principal Analyst of Customer Engagement at Omdia, and Jason Alley, Senior Director of Product Marketing at Genesys, to learn how you can optimize your call center technology and build high-performance teams — whether they’re working from home, in the office or a mix of both.

You’ll walk away empowered to take your contact center to the next stage and you’ll gain a deeper understanding in how to:

Optimize your business processes and foster greater collaboration across remote and in-office teams
Build high-performing teams with tools that deliver exceptional experiences across all channels
Set up your teams for success with better performance management and coaching

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Meet the Speakers

Jason Alley
Senior Director, Product Marketing
Genesys

Ken Landoline
Principal Analyst, Customer Engagement
Omdia

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.