On-Demand Recording

The NAHAM Online Experience: Now What? Patient Access Variability

Now What? Dealing with Access Variability and Leveraging Adaptable Patient Engagement Technology

On-Demand Webinar

Are your inquiries from patients rising, long hold times, and referral backlogs affecting your patient experience?

View this on-demand session from The NAHAM Online Experience Virtual Conference featuring Genesys and Rochester Regional Health to learn how Rochester Regional Health was able to adapt to operational and clinical changes in access needs by incorporating analytics and productivity tools while leveraging their Genesys Customer Experience Platform. You will also explore how patient experience technology can support you in the face of increasing challenges in meeting the patients’ needs and the teams that serve them.

Meet the Speakers

Jason zowadzinski webinar image

Jason Zawodzinski
Sr. Manager of Technical Operations
Rochester Regional Health

Tara mahoney webinar image

Tara Mahoney
Global Healthcare Managing Director