On-Demand Recording

The NAHAM Online Experience: Now What? Patient Access Variability

Now What? Dealing with Access Variability and Leveraging Adaptable Patient Engagement Technology

On-Demand Webinar

Are your inquiries from patients rising, long hold times, and referral backlogs affecting your patient experience?

View this on-demand session from The NAHAM Online Experience Virtual Conference featuring Genesys and Rochester Regional Health to learn how Rochester Regional Health was able to adapt to operational and clinical changes in access needs by incorporating analytics and productivity tools while leveraging their Genesys Customer Experience Platform. You will also explore how patient experience technology can support you in the face of increasing challenges in meeting the patients’ needs and the teams that serve them.

I would like someone to reach out to me

Meet the Speakers

Jason Zawodzinski
Sr. Manager of Technical Operations
Rochester Regional Health

Tara Mahoney
Global Healthcare Managing Director
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.