AppFoundry Webinar

Omnichannel help desk software unites front and back offices

Image   eccentex logo   landscape

Agents waste time clicking between quick-fix point apps and siloed legacy systems. Without a 360-degree view of the customer, service professionals rely on “tribal knowledge” to resolve issues.

In this webinar, hear from Eccentex contact center experts Maksim Gill and Jim Pierce on how an end-to-end platform can help provide exceptional customer service.

You’ll discover:

  • Why siloes form and how to avoid them
  • How case management can automate repetitive tasks and empower agents to make better decisions
  • Best practices for an omnichannel-enabled ticketing system

Meet the Speakers

Image   maksim gill

Maksim Gill
VP of Product
Eccentex

Image   jim pierce

Jim Pierce
VP of Customer Success
Eccentex

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