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New Standards for Contact Center Performance

The contact cener has changed – we’re now using AI connecting via digital, emphasizing personalization in working to reduce customer effort. It is time for our metrics to catch up!

View this webinar as we reveal how to build a performance management strategies outlined with that with what customers, space agents and businesses really need in today’s era. You’ll know how to set the right metrics, develop the right coaching, select the right technology and build the right customer journey

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