Wednesday, January 6 @ 8 AM PT
The right computer telephony integration (CTI) solution can help you exceed 2020 contact center KPIs — and get your performance on track for 2021.
Empower your agents to efficiently serve customers and gain visibility into interactions for intelligent decision-making. With InGenius for the Genesys Cloud™ platform, you get features like screen pop, click-to-dial, automated call logging and call reports.
Join us on January 6th to learn how CTI can:
- Drive agent productivity
- Improve customer satisfaction
- Monitor and measure agent performance
- Identify customer pain points