Live online event

Master workforce management from planning to performance

Optimize staffing, empower employees and streamline operations.

Choose a session *

Work Email*

First Name*

Last Name*

Job Level*

Job Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Improve workforce performance with AI-powered workforce engagement management (WEM)

Discover how modern workforce management helps organizations improve forecasting accuracy, optimize staffing, empower employees and enhance operational performance.

Whether you’re focused on workforce planning, employee engagement or both, these sessions will show how AI-powered forecasting, scheduling, intraday management, self-service tools, performance insights and gamification can help you build a more efficient, engaged and productive workforce.

Choose the session that best matches your priorities, or attend both for a complete view of modern workforce management.

Session 1
Session 2

Session 1

2:00 PM – 3:00 PM

July 14

AI-powered forecasting, scheduling, intraday management and adherence

Plan and manage your workforce with confidence.

Accurate workforce planning starts with a reliable forecast. In this webinar, we’ll explore how AI-powered forecasting helps organizations predict customer demand by leveraging historical interaction patterns, seasonality, trends and business drivers to improve planning accuracy.

See how modern workforce management helps improve forecast accuracy, optimize staffing levels, increase service performance and drive operational efficiency.

You’ll learn how to:

Use AI-powered forecasting to predict customer demand more accurately.
Turn forecasts into staffing plans that support service goals.
Create optimized schedules that align staffing with demand.
Monitor intraday performance against workforce plans.
Identify and address variances that impact service levels.
Improve adherence by tracking planned versus actual agent activity.

Session 2

2:00 PM – 3:00 PM

July 15

Empower employees, engage teams and optimize daily workforce execution

Extend beyond forecasting and scheduling.

See how workforce management helps organizations create a more engaged workforce while maintaining operational performance and improving the employee experience.

In this webinar, we’ll explore how employee self-service tools empower agents with greater control over their schedules through mobile access, time-off requests, shift trading, overtime opportunities, schedule visibility and request tracking. We’ll also highlight how supervisors can use adherence monitoring, workforce insights and performance visibility to optimize daily operations.

You’ll learn how to: