GovLoop Fireside Chat – How the Cloud Can Enhance Customer Experience

Regardless of the channel, citizens are demanding better customer experiences from the government. However, without proper solutions, fulfilling that customer experience request is not easy. View this OnDemand fireside chat to hear government and industry experts discuss how agencies are able to enhance customer experience using secure cloud solutions.

Specifically, you’ll explore:

Why achieving a better customer experience is critical for government at all levels
How agencies transform their customer experience approach with the cloud
Actionable steps to overcome customer experience obstacles

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Meet the Speakers

Dave York
Senior Vice President, US Public Sector
Genesys

Anne Petersen
Director of Experience Design, 18F

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GovLoop Fireside Chat – How the Cloud Can Enhance Customer Experience

Meet the Speakers