On-Demand Webinar

Genesys DX: Design personalized journeys for the digital age

Customers won’t sacrifice quality for convenience – especially when it comes to digital self-service and agent experiences. This Genesys DX™ masterclass and product spotlight showcases how you can deliver accessible, personalized experiences that will leave customers satisfied by using AI and agent interactions in tandem. This on-demand webinar dives into the state of digital customer experiences, provides a Genesys DX demo highlighting customer and agent perspectives, and features a Q&A with Senior Product Marketing Manager Anthony Romero.

See how Genesys DX can:

Capture and utilize customer intent to design effective, seamless customer journeys
Engage customers with the right experiences at the right time on every channel by pairing AI with agent discretion
Maintain personalized engagement throughout the customer journey
Equip agents at any level with the knowledge to be subject matter experts on products and services by utilizing AI support

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Meet the Speakers

Anthony Romero
Senior Product Marketing Manager
Genesys

Brian Cantor
Managing Director, Digital
CCW

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.