CX Heroes

5 habits of successful contact center managers and agents

Featuring MyBudget, Australia

Mybudget

On-Demand Webinar

MyBudget has helped more than 100,000 Australians get on the path to financial success. It can be difficult, emotional work—with counseling services and financial literacy tactics laid bare for the people who are struggling the hardest to make ends meet but still failing. Some clients call almost daily for advice. And the customer service reps on the other end of the line develop close relationships with customers.

In this CX Heroes webinar, you will learn how to:

  • Establish skills every agent should have
  • Handle difficult customers with finesse
  • Recognize and reward agents
  • Turn customers into brand advocates
  • Measure customer service/NPS for success

Celebrate the people who drive excellent customer service — and the technology that empowers them. The CX Heroes program recognizes the hard-working, caring agents who go above and beyond to help their customers on a daily basis.

WATCH THE ON-DEMAND RECORDING

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Meet the Speakers

Nicole martin webinar image

Nicole Martin
Customer Service Representative
MyBudget, Australia

Mari yamaguchi podcast image

Mari Yamaguchi
CX Manager
Genesys

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