As the UK’s only multi-service provider, Utility Warehouse supports customers across energy, broadband, mobile and insurance. With a complex mix of services and ambitious growth plans, the company is focused on making every interaction simpler, faster and more personalized.

Join Kevin Mythen, Product Lead, Support Experience at Utility Warehouse, for a discussion on how Utility Warehouse is applying AI across the customer and employee experience — including Agentic Virtual Agent, Agent Copilot and Predictive Routing.

Utility Warehouse’s Wi-Fi troubleshooting Agentic Virtual Agent has already achieved 30–50% containment on WhatsApp, while process automation is saving agents 2–3 minutes per interaction and Predictive Routing has generated 3,000+ hours of productivity gains.

You’ll learn:

• How Utility Warehouse evolved from informational bots to agentic AI that can take action and resolve customer needs
• How Agentic Virtual Agent is being used to automate and personalize customer journeys
• How AI and automation are reducing customer effort while giving employees more capacity for complex, high-value conversations
• How Utility Warehouse is using Agent Copilot, Predictive Routing and AI-powered analytics to improve employee productivity and performance
• Lessons learned from deploying agentic AI in production — and how Utility Warehouse plans to expand AI across voice, digital and back-office journeys

During this live forum, you’ll have the opportunity to engage directly with Kevin and ask questions about Utility Warehouse’s experience.