Analyst Webinar

CCaaS in 2020: Trends informing the movement

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Contact center as a service (CCaaS) has evolved into an essential part of every business. From enabling remote agents to facilitating cloud migration, to adding digital channels, there has been a push for flexibility, agility, scale and speed. 

The Integral Care of Travis County in Texas and Genesys are combining forces to lead the conversation on how a historically slow-to-change industry is evolving to meet customer and employee needs. 

Join guest speaker Art Schoeller, Vice President, Principal Analyst at Forrester Research, Sunila Levi, The CIO at The Integral Care of Travis County in Texas and Fernando Egea, Vice President, Strategic Solutions at Genesys to: 

  • Learn how the CCaaS landscape has changed 
  • Discover contact center solution buyer trends 
  • Hear considerations for moving your contact center to the cloud 

Meet the Speakers

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Guest Speaker:
Art Schoeller

VP, Principal Analyst Serving Application
Development & Delivery Professionals
Forrester Research

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Guest Speaker:
Sunila Levi

Chief Information Officer
Integral Care


Fernando Egea
VP, Strategic Solutions