Analyst Webinar

CCaaS in 2020: Trends informing the movement

Contact center as a service (CCaaS) has evolved into an essential part of every business. From enabling remote agents to facilitating cloud migration, to adding digital channels, there has been a push for flexibility, agility, scale and speed.

The Integral Care of Travis County in Texas and Genesys are combining forces to lead the conversation on how a historically slow-to-change industry is evolving to meet customer and employee needs.

Join guest speaker Art Schoeller, Vice President, Principal Analyst at Forrester Research, Sunila Levi, The CIO at The Integral Care of Travis County in Texas and Fernando Egea, Vice President, Strategic Solutions at Genesys to:

Learn how the CCaaS landscape has changed
Discover contact center solution buyer trends
Hear considerations for moving your contact center to the cloud

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Meet the Speakers

Guest Speaker:
Art Schoeller
VP, Principal Analyst Serving Application
Development & Delivery Professionals
Forrester Research

Guest Speaker:
Sunila Levi
Chief Information Officer
Integral Care

Fernando Egea
VP, Strategic Solutions
Genesys

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.