Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
On-Demand Recording
Chatbots have played a vital role for government agencies throughout the COVID-19 pandemic. When the pandemic began, nearly 75% of states launched new chatbots to meet the increasing demand for public services.
But agencies have faced challenges optimizing these new solutions, resulting in communication tools that are underused or misaligned with human support.
Watch our webinar to learn how:
Bob Woolley
Senior Fellow,
Center for Digital Government
Renée Murray
E-Government Program Lead,
Mississippi Department of Information Technology Services (ITS)
Tony Pearson
Solution Consultant Leader for Public Sector,
Genesys
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
