Beyond the Queue: Practical Ways to Use the Genesys Cloud Associate experience 

Many of the conversations that shape your customers’ experience happen outside the contact center, with field staff, branch and store teams, and specialists who aren’t on the phone all day. This session walks through practical scenarios showing how the Genesys Cloud Associate experience brings these employees onto the same platform as your contact center, what it takes to set up, and how hourly interacting licensing fits people who spend only part of their day with customers. You’ll leave knowing whether it suits your organization and what to take as next steps.