Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

Meet the speakers:

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On-Demand Webinar


David Porter
Industry Director of Global Financial Services, Genesys

Claire beatty modified

Claire Beatty
Senior Director of Thought Leadership, Genesys

Benchmarking the banking experience

Almost two-thirds of banking leaders say continuous innovation is raising customer expectations and almost half admit they struggle to keep up. And a new Genesys report into the consumer banking experience finds frustration at every stage — from opening accounts to self-serving for daily banking needs.

Join us as we explore the insights, opportunities and path forward for financial services providers wanting to empower consumers with seamless journeys.

Did you know?

      • Only 25% of consumers globally feel that their banking application process was clear and transparent.
      • Only 27% of account set-up processes are frictionless and intuitive.
      • While 54% of banking leaders say they aim to provide a personalized experience, customers admit, “it feels generic”