Most AI today can understand what a customer wants. The harder problem is completing the work—updating systems of record, triggering downstream workflows, and closing the loop across the enterprise applications a request touches.

Join us to see how Genesys is extending AI beyond conversation into action. We’ll cover how Genesys’s experience orchestration connects customer intent to enterprise systems and AI agents needed to resolve a request—then show how the acquisition of Pinkfish extends that reach across CRM, ERP, and hundreds of other enterprise systems. We’ll close with how you can get hands-on with Genesys-led Agentic Experience Labs to explore AI guardrails and governance directly.

You’ll learn:

• Why AI that can hold a conversation still can’t finish a multi-step customer request—and what’s changed to close that gap
• How Genesys’s experience orchestration connects customer intent to the enterprise systems and AI agents required to actually resolve it
• Genesys’s acquisition of Pinkfish connects AI agents to CRM, ERP, and hundreds of other enterprise systems—without building point-to-point integrations for every new agent
• How to engage in hands-on Genesys-led Agentic Experience Labs to build prototypes and gain a better understanding of AI guardrails and governance

Meet the speakers