Genesys UX Research

Influence Genesys products and help us shape the future of customer service.

Sponsor user program header

Your insights make all the difference!


At Genesys, we leverage research to understand what matters most to our customers. We take what we learn from you to design experiences, to optimize your user journeys. Signing up for our UX Research program, you will have the opportunity to share your thoughts and experiences with our research teams and influence the future of Genesys products.

Participation is voluntary, you can always turn down invitations, and you can unsubscribe from the group at any time

Not currently working with Genesys products? No problem! All types of customer service and software experience are welcome to sign up. 

What is in it for you?

Earn thank-you gifts like gift cards, swag and more.

Become a Genesys influencer and help shape products and experiences by providing feedback.

Tell your side of the story so we can embrace empathy.

Get an insider’s view of what we are working on and share your thoughts.

Connect directly with Genesys product and design teams.

And of course, get bragging rights for impacting the future of customer service.

How does it work?

Sign up

Complete a 5-minute survey to tell us who you are and we will find the right activities for you.


You may be invited to participate in a variety of activities like interviews, surveys, feedback tests, and more.

Earn thank-you gifts

When you complete an activity, we’ll send you a thank-you gift*.

FAQ | Participation terms

*Thank-you gifts are based on the type of study. Options are swag, gift cards, charity donations, and more.

No longer interested? Opt out here