ContactBabel Report

The US Contact Center Decision-Makers’ Guide 2022

The “US Contact Center Decision-Makers’ Guide 2022 (14th edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations.  

Taking a random sample of the industry, a detailed structured questionnaire was answered by 203 contact center managers and directors between September and November 2021. Analysis of the results was carried out in December 2021 – The result is the 14th edition of the largest and most comprehensive study of all aspects of the US contact center industry. 

Referencing third-party white papers, case studies and thought leadership pieces the guide delivers insights and analysis to help your organization stay competitive and ahead of the trends in today’s CX market. 

Download your copy today.