Resources are available for those migrating from Avaya to Genesys. Learn More


Three ways chatbots improve customer experience

Anticipate customer needs through self-service solutions

Use bots powered by artificial intelligence (AI) to meet customer expectations for self-service and offer it at scale. Improvements go beyond cost savings when you use bots that:

  • Anticipate customer needs and respond quickly in a personalized way
  • Give agents guidance and tips during the customer interaction
  • Cater to all time zones and customer schedules with 24/7 service

Get the ebook to learn more.