Genesys and AWS: Market leaders in financial services

Perfecting Credit Management Services

Cloud contact center puts Lowell Norway in control of customer experience

Lowell Norway is a leading credit management provider. Its unparalleled combination of data analytics insight and robust risk management provides clients with expert solutions in debt purchasing, third-party collections and business process outsourcing. 

With its ethical approach to debt management, Lowell always looks for the most appropriate, sustainable and fair outcome for each customer’s specific circumstances. Lowell has unified inbound, outbound, IVR, email and chat communications on a single agent desktop. Agents primarily handle inquiries from the client’s end customer, including invoices, reminders, payment demands and collections.

Learn about the power of the Genesys Cloud™ platform, powered by Amazon Web Services. See how you can quickly and easily achieve scale, extend to a global reach, and implement best-of-breed customer experience solutions by tapping into our complementary technologies.

Download to learn how Lowell Norway achieved:

  • 2.5 million interactions handled annually
  • 25% less handle time
  • 20% higher productivity