Gartner research report
Choose a partner you can trust. Genesys named a Leader by Gartner for 12th year in a row
The 2026 Gartner® Magic QuadrantTM for Contact Center as a Service (CCaaS) evaluates ten vendors on key contact center capabilities. Genesys was recognized by Gartner as a Leader for the 12th consecutive year — and positioned the highest in Ability to Execute.
Consumer use of AI has raised what people expect from every interaction. Genesys helps organizations meet that shift, orchestrating experiences from intent to outcome with AI, journey management and workforce engagement working together. We believe twelve consecutive years of recognition as a Leader reflects a track record of sustained excellence — giving enterprises confidence in choosing a partner built to deliver today and evolve for what’s next.
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Source: Gartner, Magic Quadrant for Contact Center as a Service, 19 October 2026, Drew Kraus Et Al.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a Leader from 2017-2026 and acquired Interactive Intelligence in 2017 who was a Leader in 2015 and 2016 Magic Quadrant report.
