Product overview:

Deliver empathetic experiences your customers will love with Genesys and AWS

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Learn about the power of Genesys and Amazon Web Services (AWS). Explore our combined leadership in contact center as a service, customer experience (CX), the cloud and artificial intelligence (AI) — and how our solutions work together. Discover how you can quickly and easily achieve scale, extend to a global reach and implement best-of-breed CX solutions by tapping into our strong global alliance.

Imagine a contact center that anticipates needs and responds so fully that customers feel pleased with every interaction and employees look forward to each new workday.

Easily integrate capabilities of the Genesys Cloud™ platform and AWS generative AI across your enterprise.
Enable empathetic customer conversations with self-service, real-time call analytics and post-call processing.
Give customers and employees smart, personalized experiences with our joint solutions.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.