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Product overview:

Deliver empathetic experiences your customers will love with Genesys and AWS

Learn about the power of Genesys and Amazon Web Services (AWS). Explore our combined leadership in contact center as a service, customer experience (CX), the cloud and artificial intelligence (AI) — and how our solutions work together. Discover how you can quickly and easily achieve scale, extend to a global reach and implement best-of-breed CX solutions by tapping into our strong global alliance.

Imagine a contact center that anticipates needs and responds so fully that customers feel pleased with every interaction and employees look forward to each new workday.

  • Easily integrate capabilities of the Genesys Cloud CX™ platform and AWS generative AI across your enterprise.
  • Enable empathetic customer conversations with self-service, real-time call analytics and post-call processing.
  • Give customers and employees smart, personalized experiences with our joint solutions.