Customer interview

Alberta Motor Association

One of Alberta’s largest membership organizations migrated to Genesys Cloud

I would like someone to reach out to me

Alberta Motor Association (AMA) is among the largest membership organizations in Alberta, Canada. It represents 975,000 members across the province, providing roadside assistance and a range of auto touring and leisure travel services, insurance services, and member discounts with partners.

AMA migrated to the Genesys Cloud^TM platform to support nearly 900 agents who handle 600,000 calls a year.

Customer story highlights

AMA leverages Genesys workforce engagement management and IVR capabilities
Planned innovations for Genesys Cloud matched the AMA roadmap
Software as a Service provided better benefits to AMA than on-premises technology
Genesys Professional Services supported product implementation across business units and helped AMA test CRM solutions
The flexibility of Genesys Cloud was a big selling point for AMA

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.