Resources are available for those migrating from Avaya to Genesys. Learn More

ContactBabel Report

US Contact Centers 2022-2026

The State of the Industry & Technology Penetration

The “US Contact Centers 2022–2026: State of the Industry & Technology Penetration” (ninth edition) report takes a look at the structure of the contact center industry from statistical and analytical viewpoints.

This market analysis is based on a foundation of facts: The numerical analysis of databases from thousands of US contact centers, along with hundreds of responses to annual ContactBabel studies of the industry’s performance, technology and strategy.

Download your copy to get insights and analysis of historical contact center industry trends, as well as conclusions about technology and growth to 2026.