CCW guide

How to predict customer intent

Anticipate your customers’ needs — and provide a personalized experience

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In this comprehensive how-to guide, you’ll learn:

• The importance of customer intent
• Tips on how to actively predict and understand it
• Solutions to effectively act on the most relevant customer data and insights

Only 14% of customers feel their brand experiences are personalized. Most brands struggle to distinguish themselves in the battleground for wallet share and customer loyalty. Those that succeed depend on one key differentiator — offering personalized experiences.

To deliver them, you must understand your customers’ behaviors, predict what they want and create tailored experiences. Recognizing and predicting customer intent is the first step in delivering truly personalized experiences.

And it’s only possible when you collect, analyze and act on relevant customer data.

Get this essential guide to learn how to predict customer intent to better serve your customers — and stay a step ahead of the competition.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.