Tip Sheet:

Best practices for chatbots that improve customer experience

When building and deploying a chatbot on your website, upfront planning is the key to success. Before you build a bot of your own, check out this tip sheet to see what lessons Genesys developers behind Kate—the customer experience artificial intelligence (AI)—learned about planning, building and deploying a chatbot. Learn how you can determine:

  • What the bot should do
  • What experience will the bot provide
  • What information you have and what more you need

Get the tip sheet

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