Pricing

PureCloud Pricing Guide

Reap the benefits of the all-in-one platform

PureCloud Communicate

Your phone dreams of being more.

$19.99

USD per agent per month.

With annual contract monthly subscription available.

Minutes sold separately.

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PureCloud 1

Solve customer problems faster.

$69.99

USD per agent per month.

With annual contract monthly subscription available.

Minutes sold separately.

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PureCloud 2

More channels, more success.

$99.99

USD per agent per month.

With annual contract monthly subscription available.

Minutes sold separately.

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PureCloud 3

Unlimited channel surfing.

$129.99

USD per agent per month.

With annual contract monthly subscription available.

Minutes sold separately.

COMPARE

Compare plans

Step 1

Have Questions?

ACD

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
ACD Voicemail Routing		✔	✔
Bullseye Routing		✔	✔
Callback Objects (IVR & Web)		✔	✔
Customer Journey			✔
Email		✔	✔
External Contacts	✔	✔	✔
In-Queue Audio Configuration	✔	✔	✔
In-Queue Call Flows	✔	✔	✔
Priority FIFO Routing	✔	✔	✔
Response Management		✔	✔
Skills-based Routing		✔	✔
Social Media (Twitter)			✔
Voice	✔	✔	✔
Voice Co-browse			✔
Voice Screen Share			✔
Web Chat		✔	✔
Web Chat Co-browse			✔
Web Chat Screen Share			✔
Wrap-up Codes	✔	✔	✔

Speech-enabled IVR

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
ASR-Supported Languages	✔	✔	✔
Audio Debug a Call Flow	✔	✔	✔
Dependency Tracking	✔	✔	✔
Drag & Drop Auto-Attendant	✔	✔	✔
Email Flows		✔	✔
Graphical Task Editor	✔	✔	✔
Inbound Call Flows	✔	✔	✔
Integrated Prompt Management	✔	✔	✔
Integrated Speech Enablement	✔	✔	✔
Native Versioning	✔	✔	✔
Outbound Call Flows		✔	✔
Printing a Call Flow	✔	✔	✔
Real-time Error Tracking	✔	✔	✔
Robust Expression Editing	✔	✔	✔
Secure IVR		✔	✔
TTS-Supported Languages	✔	✔	✔

Outbound dialing

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Adv. Record Processing Rules	✔	✔	✔
Agentless/Auto Messaging		✔	✔
Answering Machine Detection	✔	✔	✔
Contact List Management	✔	✔	✔
Contact List Rest API	✔	✔	✔
Data Export	✔	✔	✔
Inbound/Outbound Blending		✔	✔
Power Dialing		✔	✔
Predictive Dialing		✔	✔
Preview Dialing	✔	✔	✔
Priority Preview Dialing		✔	✔
Progressive Dialing	✔	✔	✔
Scheduled Callbacks	✔	✔	✔
Wrap-up Codes	✔	✔	✔

Outbound campaigns

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Abandon Rate Configuration	✔	✔	✔
Caller ID Control	✔	✔	✔
Campaign Sequences	✔	✔	✔
Filtering for Call Lists	✔	✔	✔
Multi-level Caller ID Settings	✔	✔	✔
Progress View	✔	✔	✔
Outlook-style Schedule View	✔	✔	✔
Callable Times	✔	✔	✔
Dynamic Do Not Call Lists	✔	✔	✔
Multiple DNC Lists Per Campaign	✔	✔	✔
Online DNC.com Integration	✔	✔	✔
Pacing Control and Overrides	✔	✔	✔
Time Zone Support	✔	✔	✔

Graphical scripting

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Ability to Customize Script		✔	✔
Inbound Call Support	✔	✔	✔
Outbound Call Support	✔	✔	✔
URL Screen Pop	✔	✔	✔
Chat		✔	✔
Email		✔	✔
Voice	✔	✔	✔
Complex Variable Types		✔	✔
Pre-packaged Validations		✔	✔
Script Errors Panel		✔	✔
Templates		✔	✔
Version Control		✔	✔

Workforce management

	PURECLOUD 2	PURECLOUD 3
Agents Can See Their Schedules	✔	✔
Agent Time Off - Request		✔
Automatic Schedule Generation		✔
Basic Load-based Scheduling		✔
Basic Short-term Forecasting		✔
Current Schedule Adherence		✔
Historic Schedule Adherence		✔
Intraday Monitoring		✔
Manually Create Schedules	✔	✔
View and Edit Schedules	✔	✔
Verint Integration	✔	✔

Recordings

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
100% Email Recording		✔	✔
100% Encryption	✔	✔	✔
100% Voice Recording	✔	✔	✔
100% Web Chat Recording		✔	✔
Callback		✔	✔
Dual-channel Call Recording		✔	✔
Evaluation Audit Trail		✔	✔
Flexible Search with Facets	✔	✔	✔
Long-term Cloud Storage	✔	✔	✔
Permission-based Playback	✔	✔	✔
Policy-based Retention	✔	✔	✔
Recording Audit Trail	✔	✔	✔
Secure Pause	✔	✔	✔
Single-channel Call Recording	✔	✔	✔

Quality evaluations

	PURECLOUD 2	PURECLOUD 3
Recordings & Evaluation Scores	✔	✔
Calibration Process	✔	✔
Evaluation Assignment	✔	✔
Evaluation Form Designer	✔	✔
Evaluation Workflows	✔	✔
Faceted Evaluation Search	✔	✔
Multiple Question Types	✔	✔

Speech analytics

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Speech-to-Text Transcription		✔	✔

Supervisory actions

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Agent Activation	✔	✔	✔
Assistance	✔	✔	✔
Listen (Monitoring)	✔	✔	✔

Reporting and analytics

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Flexible API Access	✔	✔	✔
Contact Center Dashboard	✔	✔	✔
Interactions Details Views	✔	✔	✔
Queues Activity Real-time Views	✔	✔	✔
Performance Views	✔	✔	✔
Agent Availability Report	✔	✔	✔
Interaction Details Report	✔	✔	✔
Queue Metrics Report	✔	✔	✔
Scheduled Reports	✔	✔	✔
Wrap-up Codes Report	✔	✔	✔
Performance iPad App		✔	✔

Data integrations

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Microsoft Dynamics	✔	✔	✔
Oracle Service Cloud	✔	✔	✔
Salesforce	✔	✔	✔
REST API Access	✔	✔	✔
Zendesk	✔	✔	✔

PureCloud for Salesforce client integration

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Call Logging	✔	✔	✔
Click-to-Dial	✔	✔	✔
Embedded PureCloud UI	✔	✔	✔
Screen Pops	✔	✔	✔

PureCloud for Zendesk client integration

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Embedded PureCloud UI	✔	✔	✔
Screen Pops	✔	✔	✔

PureCloud for Chrome client integration

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Click-to-Dial	✔	✔	✔
Make Call from Context Menu	✔	✔	✔
Embedded PureCloud UI	✔	✔	✔
Screen Pops	✔	✔	✔

User profile integrations

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
Active Directory	✔	✔	✔
Microsoft Exchange	✔	✔	✔
REST API Access	✔	✔	✔
SharePoint	✔	✔	✔
SQL Database	✔	✔	✔
Workday	✔	✔	✔

Skype for Business integration

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
PureCloud API	✔	✔	✔
Screen Pop		✔	✔

Security and compliance

	PURECLOUD 1	PURECLOUD 2	PURECLOUD 3
HIPAA Compliance	✔	✔	✔
PCI DSS - Secure IVR		✔	✔
PCI DSS - Secure Pause	✔	✔	✔

Collaboration and communication

	Collaborate	Communicate
Audio Conferencing		✔
Call Recording		✔
Chat	✔	✔
Cloud IP PBX		✔
Desktop Sharing	✔	✔
Directory	✔	✔
File Sharing	✔	✔
Group Ring, Hunt Groups		✔
Inbound & Outbound Faxing		✔
Native mobile application	✔	✔
Unified Inbox		✔
Video Calling - peer-to-peer	✔	✔
Video Calling - multi-user		✔
Voicemail		✔
WebRTC Softphone		✔

Get connected

Step 2

Bring your own telco, or purchase minutes from us. We’re flexible.

PureCloud Voice

Go completely cloud and pay per minute.

See pricing

PureCloud Edge

Always up and and integrated to your network.

Get a quote

Get up to speed quickly

Step 3

Self start helps you get up and running on your own. You get access to the PureCloud Resource Center, online training modules and web-based enablement events.

QuickStart provides a jump start! Work hand-in-hand with our success team to set up your communication platform at lighting speed. You’ll get all the tools you need to own your solution going forward.

Premier Success Services gives you the white glove treatment you deserve. Choose from four levels of subscription services plans for Professional Services support depending on your need.

PureCloud Pricing Guide

Reap the benefits of the all-in-one platform

PureCloud Communicate

$19.99

PureCloud 1

$69.99

PureCloud 2

$99.99

PureCloud 3

$129.99

Compare plans

Step 1

ACD

Speech-enabled IVR

Outbound dialing

Outbound campaigns

Graphical scripting

Workforce management

Recordings

Quality evaluations

Speech analytics

Supervisory actions

Reporting and analytics

Data integrations

PureCloud for Salesforce client integration

PureCloud for Zendesk client integration

PureCloud for Chrome client integration

User profile integrations

Skype for Business integration

Security and compliance

Collaboration and communication

Get connected

Step 2

PureCloud Voice

PureCloud Edge

Get up to speed quickly

Step 3

Try it before you buy it

Go ahead and kick the tires

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