Flexible license options

Give users access to more capabilities with a la carte digital channels and workforce user licenses

Add the perfect mix of licenses to meet your needs

We’ve made it easy to add AI, digital channels or workforce engagement capabilities to your Genesys Cloud CX subscription.

It’s like flipping a switch. Simply turn on the capabilities you need and assign those licenses to users or groups of users.

Go month-to-month at no risk and change your subscription at any time. Or lock in the lowest price with pre-paid annual users.

Accelerate innovation and improve end-to-end journeys with turnkey personalization, automation and prediction. Now available on GC2 and GC3, the Genesys Cloud CX™ AI Experience features our leading artificial intelligence (AI) products.

Genesys Cloud CX AI Experience includes

Omnichannel

$60/seat

Digital-only

$40/seat

Predictive Engagement

Voicebots

Chatbots

Knowledge

Predictive Routing

For a la carte pricing, we can help estimate usage levels and scale with volume pricing:

A la carte pricing

Platforms supported

Unit costs for usage

Predictive Engagement

GC2, GC3

Per event: $0.00050, for pay-as-you-go

Voicebots

GC1, GC2, GC3

Genesys: $0.06/minute

3rd party provider: varies

Chatbots

GC2, GC3

Genesys: $0.02/session

3rd party provider: varies

Predictive Routing

GC1, GC2, GC3

Per interaction: $0.062

Discover, Try, Buy: 30-day free trial

Flip the switch. Add digital channels to Genesys Cloud CX for users who need them.

Genesys Cloud CX 1

$75

Monthly

USD

Web chat, email, SMS, messaging, & web messaging

$50

Monthly

USD

Prices listed are per named user, billed annually

Go ahead. Try it out.

Current Genesys Cloud CX customers can easily add digital channels through month-to-month licenses.

Learn more

Workforce Engagement Management

Give a boost. Add workforce engagement for users who need it.

Genesys Cloud CX 1

$75

Monthly

USD

Speech and Text Analytics, Quality Management, Workforce Management, Customer Satisfaction Surveys, Screen Recording, Coaching, Development and Feedback Modules

$60

Monthly

USD

Genesys Cloud CX 2

$110

Monthly

USD

Speech and Text Analytics, Gamification, Workforce Management, Customer Satisfaction Surveys, Coaching, Development and Feedback Modules

$40

Monthly

USD

Prices listed are per named user, billed annually

Go ahead. Try it out.

Current Genesys Cloud CX customers can easily add workforce engagement through month-to-month licenses.

Learn more

Talk through your options

If you have questions about Genesys Cloud CX a la carte licenses, feel free to reach out. We’re here to help you make the most of your technology.

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Thank you for your interest.

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+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.