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Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call center software

Prices listed are per named user, billed annually.


Genesys Cloud CX 1

Solve customer problems faster

  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

Talk to sales

Genesys Cloud CX 3

Unlimited channel surfing

  • Includes Genesys Cloud CX 1 and 2 +
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Talk to sales

Have a question? Explore our easy to use FAQ page.


Speech-enabled IVR



Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing


Inbound Voice Routing


Callback (IVR and web)


Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management


Access to AppFoundry Marketplace

Platform APIs


Real-time and historical views

Historical reporting

Performance dashboards

Explore our add-ons for more flexible pricing.

Check out Genesys Cloud CX plan options to select which best fits your business needs

Named user

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price.

By the hour pricing

By-the-hour pricing

Pay for time used by logged in users

Best for contact centers with part-time agents or frequent usage spikes.

By the hour pricing

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.