Free virtual event for customer experience (CX) leaders explores the power of digital empathy
SAN FRANCISCO, May 12, 2022 /PRNewswire/ -- Genesys®, a global cloud leader in customer experience orchestration, today announced Xperience 2022, the company's virtual event held June 8–9. The event will bring together CX leaders from organizations of all sizes and industries to explore how to succeed in today's experience economy through digital empathy.
In a time when customer and employee loyalties are declining, the next horizon of experiences will be built for people. During Xperience, attendees will hear how to connect the physical and digital realms where people live and work through fluid experiences.
At Xperience, Thrive Founder and Chief Executive Officer (CEO) Arianna Huffington and AT&T Executive Vice President and Consumer Chief Customer Officer Melissa Arnoldi join Genesys Chairman and CEO Tony Bates to discuss how consumer and employee expectations are changing. They'll also share tips for achieving business success by orchestrating stronger people-centered experiences.
Attendees will hear from more than 100 industry leaders across nearly 45 sessions on the latest market trends and innovations in cloud, digital, artificial intelligence (AI) and workforce engagement management (WEM). Included among the speakers are leaders from DIRECTV, Virgin Atlantic Airways, Siemens Healthineers, Rabobank, Twiddy and Company, Falabella and Intermountain Healthcare. Event attendees will learn how to:
- Scale empathy across every interaction to meet customers where they are
- Use the latest in digital, AI and journey management for frictionless experience orchestration
- Move to the cloud on their terms
- Turn data into actionable insights
- Europe, Middle East and Africa: 9:00 AM – 2:30 PM BST
- Americas: 9:00 AM – 2:30 PM PT
How: Register now for this free event and to get access to session recordings.
Every year, Genesys orchestrates more than billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
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Rachel Faulkner Perez