PureCloud pricing

Reap the benefits of an all-in-one platform

The best PureCloud™ contact center platform for your business

PureCloud 1

Solve customer problems faster.

$69.99 USD
per agent per month,
with annual contract monthly subscriptions available.

Minutes sold separately.

PureCloud 2

More channels, more success.

$99.99 USD
per agent per month,
with annual contract monthly subscriptions available.

Minutes sold separately.

PureCloud 3

Unlimited channel surfing.

$129.99 USD
per agent per month,
with annual contract monthly subscriptions available.

Minutes sold separately.

With different platform packages, you can choose the best option for your company.

PureCloud Communicate pricing

Your phone has big dreams.

$19.99 USD
per user per month,
with annual contract monthly subscriptions available.

Minutes sold separately.

Flexible voice options

Take business communications entirely to the cloud with
pay per minute PureCloud Voice services.

Or, keep your existing carrier contract and
manage your own voice cost.

Get up to speed quickly

You’ve got the power

Self-start helps you get up and running on your own. You get access to the PureCloud Resource Center, online training modules and web-based enablement events.

A helping hand

Work hand-in-hand with the Genesys success team to set up your communication platform at lightning speed. You’ll get all the tools you need to reach your business goals.

Full service setup

Premier Success Services gives you the white glove treatment you deserve. Choose from three levels of subscription service plans for Professional Services support, depending on your needs.

Compare plans

PureCloud 1PureCloud 2PureCloud 3
ACD Voicemail Routing
Bullseye Routing
Callback Objects (IVR & Web)
Customer Journey
Email
External Contacts
In-Queue Audio Configuration
In-Queue Call Flows
Priority FIFO Routing
Response Management
SMS Inbound
Skills-based Routing
Social Media (Twitter)
Voice
Voice Co-browse
Voice Screen Share
Web Chat
Web Chat Co-browse
Web Chat Screen Share
Wrap-up Codes
PureCloud 1PureCloud 2PureCloud 3
ASR-Supported Languages
Audio Debug a Call Flow
Dependency Tracking
Drag & Drop Auto-Attendant
Email Flows
Graphical Task Editor
Inbound Call Flows
Integrated Prompt Management
Integrated Speech Enablement
Native Versioning
Outbound Call Flows
Printing a Call Flow
Real-time Error Tracking
Robust Expression Editing
Secure IVR
TTS-Supported Languages
PureCloud 1PureCloud 2PureCloud 3
Adv. Record Processing Rules
Agentless/Auto Messaging
Answering Machine Detection
Contact List Management
Contact List Rest API
Data Export
Inbound/Outbound Blending
Outbound Reports
Power Dialing
Predictive Dialing
Preview Dialing
Priority Preview Dialing
Progressive Dialing
Scheduled Callbacks
Wrap-up Codes
PureCloud 1PureCloud 2PureCloud 3
Abandon Rate Configuration
Caller ID Control
Campaign Sequences
Filtering for Call Lists
Multi-level Caller ID Settings
Progress View
Outlook-style Schedule View
Callable Times
Dynamic Do Not Call Lists
Multiple DNC Lists Per Campaign
Online DNC.com Integration
Pacing Control and Overrides
Time Zone Mapping
Time Zone Support
PureCloud 1PureCloud 2PureCloud 3
Ability to Customize Script
Chat
Complex Variable Types
Default Script
Email
Import/Export Scripts
Inbound Call Support
Outbound Call Support
Pre-packaged Validations
Script Errors Panel
SMS
Templates
URL Screen Pop
Version Control
Voice
PureCloud 1PureCloud 2PureCloud 3
Historic Schedule Adherence
Intraday Monitoring
Load-based Schedule Generation
Manual Schedule Creation
Real-time Schedule Adherence
Short-term Forecasting
Time Off Requests
Verint Integration
PureCloud 1PureCloud 2PureCloud 3
100% Email Recording
100% Encryption
100% Voice Recording
100% Web Chat Recording
Callback
Dual-channel Call Recording
Evaluation Audit Trail
Flexible Search with Facets
Long-term Cloud Storage
Permission-based Playback
Policy-based Retention
Recording Audit Trail
Screen Recordings
Secure Pause
Single-channel Call Recording
SMS
PureCloud 1PureCloud 2PureCloud 3
Recordings & Evaluation Scores
Calibration Process
Evaluation Assignment
Evaluation Form Designer
Evaluation Workflows
Faceted Evaluation Search
Multiple Question Types
PureCloud 1PureCloud 2PureCloud 3
Speech-to-Text Transcription
*via third-party integration
PureCloud 1PureCloud 2PureCloud 3
Agent Activation
Assistance
Listen (Monitoring)
PureCloud 1PureCloud 2PureCloud 3
Flexible API Access
Contact Center Dashboard
Interactions Details Views
Queues Activity Real-time Views
Performance Views
Agent Availability Report
Interaction Details Report
Queue Metrics Report
Scheduled Reports
Wrap-up Codes Report
Performance iPad App
PureCloud 1PureCloud 2PureCloud 3
Microsoft Dynamics
Salesforce
REST API Access
Zendesk
PureCloud 1PureCloud 2PureCloud 3
Call Logging
Click-to-Dial
Embedded PureCloud UI
Screen Pops
*$15 USD add-on per agent
PureCloud 1PureCloud 2PureCloud 3
Embedded PureCloud UI
Screen Pops
PureCloud 1PureCloud 2PureCloud 3
Click-to-Dial
Make Call from Context Menu
Embedded PureCloud UI
Screen Pops
PureCloud 1PureCloud 2PureCloud 3
Active Directory
Microsoft Exchange
REST API Access
SharePoint
SQL Database
Workday
PureCloud 1PureCloud 2PureCloud 3
Chat Integration
*5 USD add-on per user
PureCloud 1PureCloud 2PureCloud 3
GDPR
HIPAA Compliance
PCI DSS - Secure IVR
PCI DSS - Secure Pause
CollaborateCommunicate
Audio Conferencing
Call Recording
Chat
Cloud IP PBX
Desktop Sharing
Directory
File Sharing
Group Ring, Hunt Groups
Inbound & Outbound Faxing
Native mobile application
Unified Inbox
Video Calling - peer-to-peer
Video Calling - multi-user
Voicemail
WebRTC Softphone

Make an impact

Call centers have achieved 571% ROI with the Genesys PureCloud CX solution

Explore the Genesys platform…