Discover how AI will shape the future of business and customer loyalty

April 8 | Phoenix

Executive roundtable cx 2030 heading image

Many CX leaders are at a cross-roads – trying to identify ways to drive business growth and customer loyalty, while managing costs. AI is hotter than ever and is quickly changing the game – widening the gap between the leaders and the laggards. It’s also bringing firepower to strategies for improving the employee experience. ​

If we look ahead to 2030 – the landscape of business and the experiences they deliver are likely to change dramatically.​

JW Marriott Scottsdale Camelback Inn Resort & Spa

5402 E Lincoln Dr, Scottsdale, AZ 85253

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Programmers working on software in office

In today’s fast-paced CX landscape, the strategic use of AI is paving the way for significant transformations in the years to come. This exclusive event will focus on defining the future of customer experience, particularly in the context of AI’s growing role in reshaping both customer and employee interactions.

Please join us and a select group of innovative CX executives for a collaborative, open discussion about the critical topics facing CX leaders today. And walk away with potential solutions to the challenges you’re facing today to prepare you to thrive no matter what tomorrow brings.


April 8, 2024

11:30 AM – 11:45 AM


11:45 AM – 12:30 PM

Enjoy lunch as you are introduced to your peers and learn about the day.

12:30 PM – 01:25 PM

Roundtable discussions hosted by Len Fischer, SVP, Demand Generation

  • The Power & Possibility of AI: The role AI will have on your business and how you want AI to impact your business
  • The Workforce Evolution: How workforce needs are constantly evolving and what you, as leaders, should be considering for the future of your teams, balance quality, efficiency and growth
  • Orchestrating the Future of CX: The challenges in technology implementation and business prioritization and how to best step forward into the future of CX12

01:25 PM – 01:30 PM


2024 NCAA Men’s Basketball Tournament

Additionally, you’re invited to join us in a suite at the 2024 NCAA Men’s Basketball Tournament.  

As our guest, you’ll have the opportunity to experience the excitement of the Final Four and the National Championship game in style. Enjoy the action-packed games along with gourmet food and beverages. Transportation will also be provided after the round table.

We look forward to both your events and to the invaluable contributions you’ll bring to our discussions.