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AI BPO of the Future

10/23/24

AI BPO of the Future

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Predictive Routing on Genesys Cloud

10/24/24

Predictive Routing on Genesys Cloud

WEM Open Day October 2024

10/28/24

WEM Open Day October 2024

The Power of AI-Driven Social CX: ​A Future-Proof Guide for Marketing and CX Teams

10/29/24

The Power of AI-Driven Social CX: ​A Future-Proof Guide for Marketing and CX Teams

Redefining CX for the age of AI

On-demand

Redefining CX for the age of AI

Xperience ANZ 2024 On-Demand

On-demand

Xperience ANZ 2024 On-Demand

Level up your agents with AI and Agent Copilot

On-demand

Level up your agents with AI and Agent Copilot

Best practices for cloud migration with a proven ROI

On-demand

Best practices for cloud migration with a proven ROI

Workshop: Introduction to Knowledge Base Management on Genesys Cloud

On-demand

Workshop: Introduction to Knowledge Base Management on Genesys Cloud

Harmonising human potential and AI

On-demand

Harmonising human potential and AI

Workshop: Chatbots and the AI Experience on Genesys Cloud

On-demand

Workshop: Chatbots and the AI Experience on Genesys Cloud

WEM Open Day July 2024

On-demand

WEM Open Day July 2024

Why electronic health records need to integrate with your communications platforms

On-demand

Why electronic health records need to integrate with your communications platforms

Engaging Gen Z Consumers

On-demand

Engaging Gen Z Consumers

Xperience 2024 On-Demand

On-demand

Xperience 2024 On-Demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value 4/4

On-demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value 4/4

AI for CX Webinar Series – The art of the possible with AI: Realising the value 3/4

On-demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value 3/4

Deeper Dive:AI Voicebots in Architect on Genesys Cloud – Optimise your Digital CX

On-demand

Deeper Dive: AI Voicebots in Architect on Genesys Cloud – Optimise your Digital CX

AI for CX Webinar Series – The art of the possible with AI: Realising the value 2/4

On-demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value 2/4

AI for CX Webinar Series – The art of the possible with AI: Realising the value

On-demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value

AI for CX Webinar Series – The art of the possible with AI: Realising the value 1/4

On-demand

AI for CX Webinar Series – The art of the possible with AI: Realising the value 1/4

Genesys and Salesforce: CCaaS + CRM + AI: The Super CX Champion

On-demand

Genesys and Salesforce: CCaaS + CRM + AI: The Super CX Champion

WEM Open Day

On-demand

WEM Open Day

Introduction to Predictive Engagement on Genesys Cloud

On-demand

Introduction to Predictive Engagement on Genesys Cloud

WSU: Realising the Value of AI

On-demand

WSU: Realising the Value of AI

Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 2)

On-demand

Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 2)

Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 1)

On-demand

Actionable AI Webinar Series – Your roadmap to AI in the Contact Centre (Part 1)

On-demand

Agent Assist Workshop

AI and the Economist - Using AI and Data to Drive Customer Engagement

On-demand

AI and the Economist - Using AI and Data to Drive Customer Engagement

On-demand

Automation, Forecasting and Scheduling

On-demand

Quality Management, Speech & Text Analytics

On-demand

Performance Management, Learning and Coaching

PAST EVENT

10/10/24

Bytes & Brews, Philippines Series 3

PAST EVENT

10/08/24

Bytes & Brews, Thailand Series 3

PAST EVENT

09/20-27/24

CX Tour India 2024

PAST EVENT

08/15/24

Bytes & Brews, Malaysia Series 2

PAST EVENT

07/23/24

Bytes & Brews, Philippines Series 2

PAST EVENT

07/18/24

Bytes & Brews, Thailand Series 2

PAST EVENT

07/16/24

Bytes & Brews, Singapore Series 2

PAST EVENT

06/04-20/24

Build a Business Case for AI Workshop Series

PAST EVENT

05/28-30/24

Genesys APAC Partner Conference 2024

PAST EVENT

05/27/24

Bytes & Brews, Thailand Series

PAST EVENT

05/14/24

Bytes & Brews, Malaysia Series

PAST EVENT

05/07/24

Bytes & Brews, Philippines Series

PAST EVENT

04/16-05/31/24

Bytes and Brews

PAST EVENT

03/21/24

CX Tour, Perth 2024

PAST EVENT

12/14/23

Customer Appreciation Night 2023

PAST EVENT

12/07/23

Virtual G-Summit SEAsia 2023

PAST EVENT

10/17/23

Win big with conversational AI and Empathy

PAST EVENT

10/10-12/23

G-Summit SEAsia 2023