Barry O’Sullivan Departs Genesys After Building Digital and AI Foundation

SAN FRANCISCO, Jan. 19, 2022 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, today announced that Barry O’Sullivan, GM and Executive Vice President, will be departing the company after completing the foundation work for its Digital and AI business. The departure is part of a long-planned transition aligned with the organization’s business transformation. O’Sullivan will return to his role as a Senior Advisor with Permira, a Genesys investor.

During O’Sullivan’s tenure with the company, he positioned the Genesys Multicloud CX™ solution for long-term success before GM and EVP John Hernandez stepped in to lead its continued growth. He then took the helm of Genesys Digital and AI, laying the groundwork for the future of digital customer engagement.

"We are fortunate for the contributions Barry has made in the transformation of Genesys into a cloud company," said Tony Bates, CEO and Chairman of Genesys. "He was instrumental in positioning Genesys Multicloud CX for success and building the Digital and AI business. He leaves us with a strong foundation poised for growth and we wish him the best in his next adventure."

"I am grateful to have been a part of the Genesys journey as a pioneer to the Experience as a ServiceSM market and am looking forward to seeing the company continue to redefine the industry," said O’Sullivan. "With Genesys Digital and AI, we’ve built an engine of innovation within the company and are enabling organizations to transcend transactional customer interactions to deliver empathetic, orchestrated experiences."

The Digital and AI team will now report to Brett Weigl, General Manager and Senior Vice President Product Management, Digital and AI at Genesys. And it becomes part of Genesys Cloud, led by Olivier Jouve, General Manager and Executive Vice President.  For more information on Genesys Digital and AI, visit the Genesys blog.

About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

©2022 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Janelle Dickerson

Nectar Communications 
+1 415.399.0181 


SOURCE Genesys