Resource Services

RESOURCE SERVICES

LINKS

Basic IVR Usage

Customers can use up to the “fair use” basic IVR amounts allocated by user without being charged. For allocation amounts, see Fair use routing usage charges

Data Storage

Customers can use up to the “fair use” storage amounts allocated by user without being charged. For allocation amounts, see Fair use data storage usage and charges

API Usage

Customers can use up to the “fair use” API request count allocated by user without being charged. For allocation amounts, see Fair use API storage usage and charges

Basic Voice Transcription

Customers can use the “fair use” voice transcription minutes allocated by user without being charged. See Fair use voice transcription charges

Predictive Engagement

Genesys Cloud 2 and Genesys Cloud 3 subscriptions include access to Altocloud, a real-time journey analytics platform that observes and analyzes visitors on PureCloud customer websites. Pricing and instructions to configure and activate Altocloud are located here: Predictive event pricing

PureCloud Short Message Service (SMS)

Available to PureCloud 3 Users or to Agents with the Genesys Cloud User 1 Digital II Upgrade or Agents with the Genesys Cloud User 2 Digital I Upgrade. Messaging Pricing

Genesys Cloud 3rd Party Messaging (WhatsApp, Facebook, Twitter, LINE, etc.)

Available to PureCloud 3 Users or to Agents with the Genesys Cloud User 1 Digital II Upgrade or Agents with the Genesys Cloud User 2 Digital I Upgrade.For pricing see, WhatsApp Business Solution Terms

Customers using WhatsApp Business Solution via Genesys agree to be in compliance with the WhatsApp Business Solution Terms (WhatsApp Business Solution Terms) at all times when accessing and using the WhatsApp Business Solution via Genesys. Initial and continued access to the WhatsApp Business API is subject to approval and ongoing review by WhatsApp.

Genesys Dialog Engine Bot Flows

Genesys Dialog Engine Bot Flows provides natural language understanding and processing for call, chat and messaging to simplify and automate interactions. For Bot usage pricing see Genesys Dialog Engine Bot Flow pricing

Bring Your Own Technology Charges

BYO (Bring Your Own) Technology Integration enabling customer to integrate third party services into PureCloud. Charged per invocation. For per invocation costs, see Bring your own technology services model (per turn/minute rates)

Wallboards

Customers may configure one Wallboard Account within Genesys Cloud at no charge. Subsequently configured Wallboard Accounts are charged at the pricing specified at: Wallboard Accounts

Genesys Cloud Voice

Genesys Cloud Voice provides usage-based telephony services in specific markets. The Genesys Cloud Voice rate table is described at Genesys Cloud Voice Pricing Any use of the Genesys Cloud Voice Services will be governed by the terms found at Addenda and exhibits for Genesys Cloud Voice services

Bring Your Own Carrier (BYOC) Cloud

Allows customers to define SIP trunks from their cloud carrier or premise equipment over the Internet into Genesys Cloud Media Tier resources in AWS. Not compatible with BYOC Premises Orgs. For pricing see BYOC Cloud pricing