At Genesys, we are committed to protecting your privacy and providing you with the most powerful and secure online experience. You can travel through most of this web site (this “Site”) without giving us any information about yourself. But sometimes we do collect information to provide services and/or information that you request, and this statement of privacy (this “Privacy Policy”) explains data collection and use practices of Genesys in those situations. Please read this Privacy Policy. This Privacy Policy applies to your use of this website and all of its features and web pages (collectively, the “Site”). Please read this Privacy Policy carefully.
Genesys Cloud Services, Inc. and its subsidiaries and affiliates (“Genesys”, “we”, “us”, “our”) provide this Site subject to this Privacy Notice. By accessing and using the Site, you accept and agree to this Privacy Notice. If you do not agree to this Privacy Notice, please do not use the Site.
If you are located in the European Economic Area (“EEA”) or Switzerland, GDPR rights may be available to you.
Genesys is committed to protecting your privacy. So you should be aware that we may collect information about you through your use of our Site. Some of the information we collect may personally identify you. For example:
We may use your information for the following purposes:
We will not disclose your personal information outside of Genesys except in limited circumstances, such as:
When you provide personal information to us, we will not share that information with third parties without your permission, other than in circumstances referred to above. We may send out important notices informing you of changes to our policies, technical service issues related to a product or service, or other information that is essential to the use of our Site, services, and products.
We make good faith efforts to provide you with access so you can edit or update your personal information. You may have the ability to view or edit some of your personal information online. Profiles created on our sites may be kept at different locations for different services; so you may have to review and update the information in multiple locations. You may review and update this information or request deletions of any and all of your personal information at any time by contacting dataprivacy@genesys.com.
Note to California Residents: California Civil Code Section 1798.83 allows California residents to request information regarding disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make a request, please contact dataprivacy@genesys.com. We do not sell personal information.
We are committed to protecting the security of your personal information and we honor your choices for its intended use. We have implemented the appropriate safeguards to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. For example, your personal information is stored in password-controlled servers with limited access. We make good faith efforts to provide the security measures necessary to keep the integrity and confidentiality of your information safe. However, no system can be completely secure and we do not guarantee that our security measures are impenetrable.
You also have a significant role in protecting your information. As an example, you should not share your password with anyone. If you believe that your password has been compromised, you should immediately change your password.
A cookie is placed on your machine (if you accept cookies) or is read if you have visited our Site previously. All of this is done in accordance with applicable laws. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) While using the Site, we do not use this technology to access your personally identifiable information on the Site; it is a tool we use to compile aggregated statistics about Site usage. We may share aggregated Site statistics with our business partners but do not allow other companies to place clear gifs on the Site.
To ensure we are creating and publishing relevant content, we may use information collected from cookies and other mechanisms. We may use this information in aggregated form and use site-visitation statistics to improve our sites. If you choose to not have your browser accept cookies from our Site, you will be able to view the text on the screens, however, you will not experience a personalized visit or to subscribe to the service offerings on our Site.
This website uses the Google AdWords remarketing service to advertise on third-party websites (including Google) to previous visitors on our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site – for example, using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Genesys website. Of course, any data collected will be used in accordance with our own Privacy Notice and Google’s Privacy Notice.
Information collected via cookies may be transferred outside of the USA (Google Analytics, for example). Google Analytics uses cookies to help us analyze how our websites are used, including the number of visitors, the websites from which visitors have navigated to our websites, and the pages on our websites to which visitors navigate. This information is used by us to improve our websites. For information on Google’s Restricted Data Processing go to https://privacy.google.com/businesses/rdp/.
Type of Cookies | Description | Manage Settings |
Required Cookies | Required cookies are necessary for basic website functionality. If you have provided your identity, we may place a cookie in your browser that identifies you when accessing our site. | Because required cookies are essential to operate the websites, there is no option to opt out of these cookies. |
Functional Cookies | Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research. Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often. We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements. (See Google Adwords above, for example.) | You can choose to opt out of functional cookies when accessing the site. You may also control cookies via browser settings. |
Advertising Cookies | Advertising cookies track activity of the user across various websites in order to collect user interests and direct marketing. We sometimes use advertising cookies (from Genesys and from third parties) to show ads on your device and to track the effectiveness of ads. | You can choose to opt out of functional cookies when accessing the site. You may also control cookies via browser settings. |
Your information may be stored and processed in the United States or any other country in which Genesys or its vendors maintain facilities. By using our Site, you consent to any transfer, storage, or processing of information outside of your country. Several countries, including those in the European Economic Area, have established data protection laws and regulations that place restrictions on the transfer of personal information across country borders. We are committed to complying with all of those laws and regulations. However, when you use our Site and provide such personal information, you should do so in compliance with the applicable data protection laws and regulations in your country.
Genesys may update and make changes to the Privacy Notice at any time. When we do so, we will also revise the date at the bottom of the first page of the Privacy Notice. When we make material changes to the Privacy Notice, we will notify you by placing prominent notice on the Site.
The Site is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from nor send requests for personal data to individuals under the age of 13.
Contact information
If you have any questions about the Privacy Notice, please contact us at dataprivacy@genesys.com.
Last updated: November 2020
Genesys Corporate Headquarters
1302 El Camino Real, Suite 300, Menlo Park CA, 94025
US: 888-GENESYS (436-3797)
International: +1 650 466-1100
Fax: +1 650 466-1260