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Genesys Cloud®	PureConnect ^TM	Genesys Engage ^TM
7,117,244	6,449,353	8,238,543
9,542,665	6,512,825	8,798,257
10,135,982	6,651,085	9,049,197
10,142,471	6,718,032	9,064,259
10,327,095	6,763,369	9,065,830
10,375,241	6,847,715	9,178,989
Interaction Media Server and the PureCloud® Edge device (also applicable to PureConnect™)	7,117,244	9,294,615
9,479,641	7,363,228	9,307,080
9,489,943	8,427,981	9,532,209
9,509,847	8,681,950	9,374,466
9,542,856	8,964,952	9,565,296
9,591,115	9,432,388	9,596,344
9,628,141	9,525,743	9,781,253
9,661,137	9,679,042	9,843,679
9,667,780	9,934,305	9,846,721
9,679,556	10,382,475	9,866,691
9,767,792	10,484,542	9,866,698
9,936,077	AU 2013240453	9,883,038
9,972,310	AU 2016202320	9,900,429
10,014,007	AU 2016202340	9,929,987
10,116,793	EP 2832080	9,948,595
10,255,903	EP 3076554	10,063,693
10,277,634	JP 6178840	10,129,073
AU 2016271335	NZ 629522	10,237,406
CA 2953849	NZ 713997	10,142,400
JP 6193516	Interaction Dialer®	10,171,664
NZ 705077	6,512,825	AU 2014233351
PerformanceDNA ^TM	6,804,346	AU 2017225119
8,589,215	9,979,821	CA 2917293
10,135,982	JP 6196666	CN 201480028553.6
AU 2012292230	Interaction Analyzer®	KR 10-1827072
	9,628,141	Genesys Administrator Extension (Includes Pulse®, Stat Server)
	9,672,815	8,989,367
	9,679,556	9,325,844
	9,911,407	9,628,623
	9,972,306	9,756,184
	10,157,610	9,912,812
	10,360,898	9,912,813
	AU 2017203053	10,171,661
	EP 2912833	10,194,028
	JP 6110945	CN ZL201380059148.6
	JP 6199994	DE 602013053047.2
	JP 6230606	KR 10-1824308
	JP 6291501	EP 2895953
	NZ 704832	Business Continuity
	NZ 705071	9,854,094
	NZ 705075	9,154,529
	NZ 709320	Customer Care
	NZ 719961	9,846,721
	NZ 724941	CX Builder
	Interaction Decisions®	10,063,701
	7,103,562	Designer
	8,046,254	9,148,512
	8,359,222	9,185,219
	8,687,795	9,485,359
	9,020,142	9,571,646
	9,906,648	9,860,379
	Interaction Speech Recognition®	9,866,692
	9,628,141	10,063,701
	9,646,605	10,359,923
	9,679,556	10,484,539
	9,911,407	eServices
	9,972,306	9,444,936
	10,157,610	9,648,168
	10,157,620	9,674,361
	AU 2017203053	9,948,781
	EP 2912833	Genesys Intelligent Workload Distribution
	JP 6199994	8,654,963
	JP 6291501	8,767,947
	NZ 709320	9,049,197
	NZ 724941	9,065,830
		9,083,802
		9,178,989
		9,294,615
		9,538,010
		9,565,296
		9,596,344
		9,781,253
		9,912,816
		9,823,949
		9,924,038
		10,063,693
		10,162,685
		10,250,750
		AU 2014233351
		AU 2017225119
		CA 2917293
		CN 201480028553.6
		CN ZL99808531.6
		EP 1337079
		DE 69945454.9
		EP 14765064
		EP 1092313
		EP 1337079
		EP 1092313
		EP 1337079
		JP 5616357
		KR 10-1263224
		KR 10-1827072
		Genesys Interaction Analytics
		7,487,094
		9,613,619
		9,717,644
		9,817,813
		9,842,586
		10,061,822
		10,186,255
		EP 3063758
		Genesys Mobile Services
		8,229,484
		8,718,690
		8,781,103
		9,088,656
		9,160,855
		9,462,435
		9,531,878
		9,578,172
		9,621,727
		10,122,858
		10,097,689
		CN ZL201080025925.1
		DE 602010014617.0
		EP 2441222
		JP 5794432
		KR 10-1361726
		Genesys Social Engagement®
		7,921,156
		8,271,583
		8,521,818
		8,782,155
		9,497,289
		9,621,624
		9,948,595
		10,142,477
		Genesys Web Engagement
		9,519,906
		JP 2011-542263
		KR 10-2011-7016735
		CN ZL200980151486.6
		Recording (including Genesys Quality Management)
		9,049,197
		9,065,830
		9,178,989
		9,294,615
		9,467,563
		9,565,296
		9,571,636
		9,596,344
		9,781,253
		9,900,429
		10,015,315
		10,270,908
		AU 2014233351
		AU 2017225119
		CA 2917293
		CN 201480028553.6
		EP 14765064.2
		KR 10-1827072
		KR 10-2018-7003029
		Routing Solutions
		6,339,593
		6,456,615
		6,822,945
		6,985,478
		7,808,977
		7,907,598
		7,929,464
		7,929,562
		8,018,921
		8,036,208
		8,130,749
		8,781,103
		9,031,087
		9,088,656
		9,160,855
		9,392,116
		9,451,090
		9,531,878
		9,553,755
		9,578,172
		9,621,727
		9,648,168
		9,774,737
		9,781,270
		9,894,209
		9,912,815
		10,277,744
		10,122,858
		AU 2015296176
		CN 200410004966.9
		CN ZL20051011641.2
		CN ZL99803982.9
		DE 602004052100.0
		DE 60248019.1
		DE 60342267.5
		DE 69944871.9
		EP 1423795
		EP 1057301
		EP 1478167
		EP 1540900
		KR 10-1944642
		Workforce Optimization
		10,037,500

PerformanceDNA™

8,589,215

AU 2012292230

Disclaimer: This is not an exhaustive list of the entire Genesys® patent portfolio. For more Intellectual Property information, please access the Intellectual Property section of the Legal page.

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Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.