Patents

purecloud
PureCloud®
purecloud
PureConnect TM
purecloud
PureEngage TM
7,117,2446,449,3538,238,543
9,542,6656,512,8258,798,257
10,135,9826,651,0859,049,197
10,142,4716,718,0329,064,259
10,327,0956,763,3699,065,830
10,375,2416,847,7159,178,989
Interaction Media Server and the PureCloud®
Edge device (also applicable to PureConnect™)
7,117,2449,294,615
9,479,6417,363,2289,307,080
9,489,9438,427,9819,532,209
9,509,8478,681,9509,374,466
9,542,8568,964,9529,565,296
9,591,1159,432,3889,596,344
9,628,1419,525,7439,781,253
9,661,1379,679,0429,843,679
9,667,7809,934,3059,846,721
9,679,55610,382,4759,866,691
9,767,79210,484,5429,866,698
9,936,077AU 20132404539,883,038
9,972,310AU 20162023209,900,429
10,014,007AU 20162023409,929,987
10,116,793EP 28320809,948,595
10,255,903EP 307655410,063,693
10,277,634JP 617884010,129,073
AU 2016271335NZ 62952210,237,406
CA 2953849NZ 71399710,142,400
JP 6193516Interaction Dialer®10,171,664
NZ 7050776,512,825AU 2014233351
PerformanceDNA TM6,804,346AU 2017225119
8,589,2159,979,821CA 2917293
10,135,982JP 6196666CN 201480028553.6
AU 2012292230Interaction Analyzer®KR 10-1827072
9,628,141Genesys Administrator Extension (Includes Pulse®, Stat Server)
9,672,8158,989,367
9,679,5569,325,844
9,911,4079,628,623
9,972,3069,756,184
10,157,6109,912,812
10,360,8989,912,813
AU 201720305310,171,661
EP 291283310,194,028
JP 6110945CN ZL201380059148.6
JP 6199994DE 602013053047.2
JP 6230606KR 10-1824308
JP 6291501EP 2895953
NZ 704832Business Continuity
NZ 7050719,854,094
NZ 7050759,154,529
NZ 709320Customer Care
NZ 7199619,846,721
NZ 724941CX Builder
Interaction Decisions®10,063,701
7,103,562Designer
8,046,2549,148,512
8,359,2229,185,219
8,687,7959,485,359
9,020,1429,571,646
9,906,6489,860,379
Interaction Speech Recognition®9,866,692
9,628,14110,063,701
9,646,60510,359,923
9,679,55610,484,539
9,911,407eServices
9,972,3069,444,936
10,157,6109,648,168
10,157,6209,674,361
AU 20172030539,948,781
EP 2912833Genesys Intelligent Workload Distribution
JP 61999948,654,963
JP 62915018,767,947
NZ 7093209,049,197
NZ 7249419,065,830
9,083,802
9,178,989
9,294,615
9,538,010
9,565,296
9,596,344
9,781,253
9,912,816
9,823,949
9,924,038
10,063,693
10,162,685
10,250,750
AU 2014233351
AU 2017225119
CA 2917293
CN 201480028553.6
CN ZL99808531.6
EP 1337079
DE 69945454.9
EP 14765064
EP 1092313
EP 1337079
EP 1092313
EP 1337079
JP 5616357
KR 10-1263224
KR 10-1827072
Genesys Interaction Analytics
7,487,094
9,613,619
9,717,644
9,817,813
9,842,586
10,061,822
10,186,255
EP 3063758
Genesys Mobile Services
8,229,484
8,718,690
8,781,103
9,088,656
9,160,855
9,462,435
9,531,878
9,578,172
9,621,727
10,122,858
10,097,689
CN ZL201080025925.1
DE 602010014617.0
EP 2441222
JP 5794432
KR 10-1361726
Genesys Social Engagement®
7,921,156
8,271,583
8,521,818
8,782,155
9,497,289
9,621,624
9,948,595
10,142,477
Genesys Web Engagement
9,519,906
JP 2011-542263
KR 10-2011-7016735
CN ZL200980151486.6
Recording (including Genesys Quality Management)
9,049,197
9,065,830
9,178,989
9,294,615
9,467,563
9,565,296
9,571,636
9,596,344
9,781,253
9,900,429
10,015,315
10,270,908
AU 2014233351
AU 2017225119
CA 2917293
CN 201480028553.6
EP 14765064.2
KR 10-1827072
KR 10-2018-7003029
Routing Solutions
6,339,593
6,456,615
6,822,945
6,985,478
7,808,977
7,907,598
7,929,464
7,929,562
8,018,921
8,036,208
8,130,749
8,781,103
9,031,087
9,088,656
9,160,855
9,392,116
9,451,090
9,531,878
9,553,755
9,578,172
9,621,727
9,648,168
9,774,737
9,781,270
9,894,209
9,912,815
10,277,744
10,122,858
AU 2015296176
CN 200410004966.9
CN ZL20051011641.2
CN ZL99803982.9
DE 602004052100.0
DE 60248019.1
DE 60342267.5
DE 69944871.9
EP 1423795
EP 1057301
EP 1478167
EP 1540900
KR 10-1944642
Workforce Optimization
10,037,500
PerformanceDNA™
8,589,215
AU 2012292230

Disclaimer: This is not an exhaustive list of the entire Genesys® patent portfolio. For more Intellectual Property information, please access the Intellectual Property section of the Legal page.

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