Patents

purecloud
PureCloud®
purecloud
PureConnect TM
purecloud
PureEngage TM
7,117,2446,449,3539,632,824
9,542,6656,512,8259,846,721
Interaction Media Server and the PureCloud®
Edge device (also applicable to PureConnectTM)
6,651,0859,900,429
14/288,745 Allowed6,718,0329,866,698
9,479,6416,763,3699,866,691
9,489,9436,847,7159,986,096
9,509,8477,117,2449,948,595
9,542,8567,363,228RE46675
9,591,1158,427,9819,929,987
9,628,1418,681,950Genesys Administrator Extension
(Includes Pulse®, Stat Server)
9,661,1378,964,9529,756,184
9,667,7809,432,3889,912,813
9,679,5569,525,743Business Continuity
9,767,7929,679,0429,854,094
9,936,0779,934,305Customer Care
9,972,300AU 20132404539,846,721
9,972,310AU 2016202320Designer
AU 2016271335AU 20162023409,860,379
CA 2953849EP 28320809,866,692
JP 6193516EP 3076554eServices
NZ 705077JP 61788409,674,361
NZ 6295229,648,168
NZ 7139979,948,781
Interaction Dialer®Genesys Intelligent Workload Distribution
6,512,8257,272,627
6,804,3467,853,717
9,979,8218,654,963
JP 61966669,538,010
Interaction Analyzer®9,912,816
9,672,815Genesys Interaction Analytics
9,679,5567,487,094
9,972,3069,613,619
9,628,1419,971,764
9,911,4079,817,813
JP 62915019,842,586
JP 6199994Genesys Mobile Services
EP 29128338,229,484
EP 29128338,718,690
JP 62306069,531,878
JP 61109459,621,727
AU 2017203053RE46,181
NZ 724941Recording (including Genesys Quality Management)
NZ 7093209,467,563
NZ 7048329,571,636
NZ 7050719,781,253
NZ 7050759,900,429
NZ 719961Routing Solutions
Interaction Decisions®7,907,598
7,103,5627,929,562
8,046,2548,781,103
8,359,2229,031,087
8,687,7959,088,656
9,020,1429,553,755
9,906,6489,578,172
Interaction Speech Recognition®9,774,737
9,646,6059,781,270
9,972,3069,912,815
9,679,5569,894,209
9,628,141Genesys Social Engagement®
9,911,4078,521,818
AU 20172030539,497,289
EP 2912833Genesys Web Engagement
JP 61999949,519,906
JP 6291501
NZ 709320
NZ 724941
PerformanceDNATM
8,589,215
AU 2012292230

Disclaimer: This is not an exhaustive list of the entire Genesys® patent portfolio. For more Intellectual Property information, please access the Intellectual Property section of the Legal page.