Patents

purecloud
PureCloud®
purecloud
PureConnect TM
purecloud
PureEngage TM
7,117,2446,449,3538,238,543
9,542,6656,512,8258,798,257
Interaction Media Server and the PureCloud®
Edge device (also applicable to PureConnect™)
6,651,0859,049,197
9,479,6416,718,0329,065,830
9,489,9436,763,3699,178,989
9,509,8476,847,7159,294,615
9,542,8567,117,2449,307,080
9,591,1157,363,2289,374,466
9,628,1418,427,9819,565,296
9,661,1378,681,9509,596,344
9,667,7808,964,9529,781,253
9,679,5569,432,3889,846,721
9,767,7929,525,7439,866,691
9,936,0779,679,0429,866,698
9,972,3109,934,3059,900,429
10,014,007AU 20132404539,929,987
AU 2016271335AU 20162023209,948,595
CA 2953849AU 2016202340AU 2014233351
JP 6193516EP 2832080AU 2017225119
NZ 705077EP 3076554CA 2917293
JP 6178840CN 201480028553.6
NZ 629522EP 14765064.2
NZ 713997KR 10-1827072
Interaction Dialer®KR 10-2018-7003029
6,512,825Genesys Administrator Extension (Includes Pulse®, Stat Server)
6,804,3468,989,367
9,979,8219,325,844
JP 61966669,628,623
Interaction Analyzer®9,756,184
9,628,1419,912,812
9,672,815CN 201380059148.6
9,679,556Business Continuity
9,911,4079,854,094
9,972,306Customer Care
AU 20172030539,846,721
EP 2912833CX Builder
JP 611094510,063,701
JP 6199994Designer
JP 62306069,148,512
JP 62915019,185,219
NZ 7048329,485,359
NZ 7050719,571,646
NZ 7050759,860,379
NZ 7093209,866,692
NZ 71996110,063,701
NZ 724941eServices
Interaction Decisions®9,444,936
7,103,5629,648,168
8,046,2549,674,361
8,359,2229,948,781
8,687,795Genesys Intelligent Workload Distribution
9,020,1427,272,627
9,906,6487,853,717
Interaction Speech Recognition®8,654,963
9,628,1418,767,947
9,646,6059,049,197
9,679,5569,065,830
9,911,4079,083,802
9,972,3069,178,989
AU 20172030539,294,615
EP 29128339,538,010
JP 61999949,565,296
JP 62915019,596,344
NZ 7093209,781,253
NZ 7249419,912,816
9,924,038
AU 2014233351
AU 2017225119
CA 2917293
CN 201480028553.6
CN ZL200980151195.7
CN ZL99808531.6
DE 1337079
DE 69945454.9
EP 09801338.6
EP 14765064.2
FR 1092313
FR 1337079
GB 1092313
GB 1337079
IN 4149/CHENP/2011
IT 1337079
JP 2011-542265
JP 5616357
KR 10-1263224
KR 10-1827072
KR 10-2018-7003029
Genesys Interaction Analytics
7,487,094
9,613,619
9,717,644
9,817,813
9,842,586
10,061,822
Genesys Mobile Services
8,229,484
8,718,690
8,781,103
9,088,656
9,160,855
9,462,435
9,531,878
9,578,172
9,621,727
CN 602010014617.0
CN ZL201080025925.1
DE 602010014617.0
FR 2441222
GB 2441222
JP 2012-514999
KR 10-1361726
Genesys Social Engagement®
7,921,156
8,271,583
8,521,818
8,782,155
9,497,289
9,621,624
9,948,595
Genesys Web Engagement
9,519,906
JP 2011-542263
KR 10-2011-7016735
Recording (including Genesys Quality Management)
9,049,197
9,065,830
9,178,989
9,294,615
9,467,563
9,565,296
9,571,636
9,596,344
9,781,253
9,900,429
AU 2014233351
AU 2017225119
CA 2917293
CN 201480028553.6
EP 14765064.2
KR 10-1827072
KR 10-2018-7003029
Routing Solutions
6,339,593
6,456,615
6,822,945
6,985,478
7,808,977
7,907,598
7,929,562
8,018,921
8,036,208
8,130,749
8,781,103
9,031,087
9,088,656
9,392,116
9,451,090
9,553,755
9,578,172
9,648,168
9,774,737
9,781,270
9,894,209
9,912,815
CN 200410004966.9
CN ZL20051011641.2
CN ZL99803982.9
DE 02761182.1
DE 602004052100.0
DE 60248019.1
DE 60342267.5
DE 69944871.9
EP 02761182.1
EP 1423795
FR 1057301
FR 1423795
FR 1478167
FR 1540900
GB 1057301
GB 1423795
GB 1478167
GB 1540900
IE 1057301
Workforce Optimization
10,037,500
PerformanceDNA™
8,589,215
AU 2012292230

Disclaimer: This is not an exhaustive list of the entire Genesys® patent portfolio. For more Intellectual Property information, please access the Intellectual Property section of the Legal page.