Patents
 PureCloud® |  PureConnect TM |  PureEngage TM |
| 7,117,244 | 6,449,353 | 9,632,824 |
| 9,542,665 | 6,512,825 | 9,846,721 |
| Interaction Media Server and the PureCloud® Edge device (also applicable to PureConnectTM) | 6,651,085 | 9,900,429 |
| 14/288,745 Allowed | 6,718,032 | 9,866,698 |
| 9,479,641 | 6,763,369 | 9,866,691 |
| 9,489,943 | 6,847,715 | 9,986,096 |
| 9,509,847 | 7,117,244 | 9,948,595 |
| 9,542,856 | 7,363,228 | RE46675 |
| 9,591,115 | 8,427,981 | 9,929,987 |
| 9,628,141 | 8,681,950 | Genesys Administrator Extension (Includes Pulse®, Stat Server) |
| 9,661,137 | 8,964,952 | 9,756,184 |
| 9,667,780 | 9,432,388 | 9,912,813 |
| 9,679,556 | 9,525,743 | Business Continuity |
| 9,767,792 | 9,679,042 | 9,854,094 |
| 9,936,077 | 9,934,305 | Customer Care |
| 9,972,300 | AU 2013240453 | 9,846,721 |
| 9,972,310 | AU 2016202320 | Designer |
| AU 2016271335 | AU 2016202340 | 9,860,379 |
| CA 2953849 | EP 2832080 | 9,866,692 |
| JP 6193516 | EP 3076554 | eServices |
| NZ 705077 | JP 6178840 | 9,674,361 |
| NZ 629522 | 9,648,168 | |
| NZ 713997 | 9,948,781 | |
| Interaction Dialer® | Genesys Intelligent Workload Distribution | |
| 6,512,825 | 7,272,627 | |
| 6,804,346 | 7,853,717 | |
| 9,979,821 | 8,654,963 | |
| JP 6196666 | 9,538,010 | |
| Interaction Analyzer® | 9,912,816 | |
| 9,672,815 | Genesys Interaction Analytics | |
| 9,679,556 | 7,487,094 | |
| 9,972,306 | 9,613,619 | |
| 9,628,141 | 9,971,764 | |
| 9,911,407 | 9,817,813 | |
| JP 6291501 | 9,842,586 | |
| JP 6199994 | Genesys Mobile Services | |
| EP 2912833 | 8,229,484 | |
| EP 2912833 | 8,718,690 | |
| JP 6230606 | 9,531,878 | |
| JP 6110945 | 9,621,727 | |
| AU 2017203053 | RE46,181 | |
| NZ 724941 | Recording (including Genesys Quality Management) | |
| NZ 709320 | 9,467,563 | |
| NZ 704832 | 9,571,636 | |
| NZ 705071 | 9,781,253 | |
| NZ 705075 | 9,900,429 | |
| NZ 719961 | Routing Solutions | |
| Interaction Decisions® | 7,907,598 | |
| 7,103,562 | 7,929,562 | |
| 8,046,254 | 8,781,103 | |
| 8,359,222 | 9,031,087 | |
| 8,687,795 | 9,088,656 | |
| 9,020,142 | 9,553,755 | |
| 9,906,648 | 9,578,172 | |
| Interaction Speech Recognition® | 9,774,737 | |
| 9,646,605 | 9,781,270 | |
| 9,972,306 | 9,912,815 | |
| 9,679,556 | 9,894,209 | |
| 9,628,141 | Genesys Social Engagement® | |
| 9,911,407 | 8,521,818 | |
| AU 2017203053 | 9,497,289 | |
| EP 2912833 | Genesys Web Engagement | |
| JP 6199994 | 9,519,906 | |
| JP 6291501 | ||
| NZ 709320 | ||
| NZ 724941 |
| PerformanceDNATM |
| 8,589,215 |
| AU 2012292230 |
Disclaimer: This is not an exhaustive list of the entire Genesys® patent portfolio. For more Intellectual Property information, please access the Intellectual Property section of the Legal page.