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Darius Latham

Product Marketing Manager

Darius Latham is a Product Marketing Manager at Genesys. With a 10+ year background in B2B product marketing and strategy consulting, he focuses on shaping and executing comprehensive go-to-market strategies for Genesys agent workspace and AI-powered digital and social media capabilities.

Posts By Darius Latham

Conversation Continuity by Design: Keep Context Intact from Public Posts to Private Support

March 31, 2026

Conversation Continuity by Design: Keep Context Intact from Public Posts to Private Support

A customer posts a frustrated comment on your brand’s page: “I’ve been charged twice. Help.” Your team replies...

CX Without Guesswork: Moving from Page Views to Outcome-Driven Journeys

February 13, 2026

CX Without Guesswork: Moving from Page Views to Outcome-Driven Journeys

Picture this: You’re heading into a meeting with your executive team and you have two dashboards ready to present. The first...