Always learning
Deliver better outcomes with AI that learns and teaches
Instead of pre-loading a customer self-service solution with every possible knowledge base article you can think of, go with what you have and let Genesys DX help fill the gaps. See what customers are asking in self-service interactions to know which questions need new or additional information. Your Genesys DX chatbot also takes feedback from customers and your support team to self-learn how to answer queries better over time.
• Focus your knowledge management efforts by knowing exactly what your customers are trying to accomplish in self-service
• Keep improving customer self-service as your knowledge base grows and your chatbot learns