Your customers’ fast path to resolution is also your path to scale. Companies using customer self-service software enjoy 71% greater annual improvement in customer satisfaction rates, retain 76% more of their clientele, and have a 6X greater annual improvement in customer lifetime value.
When visitors hit a dead end or get lost in online FAQs, they either bounce or involve a costly human support. The Genesys DXâ„¢ solution features dynamic search bars that understand what your customers are looking for — and deliver relevant results within seconds. Your customers won’t waste their time digging or your support team’s time when it’s not necessary.
There’s something delightful about having a successful conversation with artificial intelligence (AI). Built with patented NLP, Genesys DX chatbots understand, remember and respond like humans, so your customers can just be themselves and get the help they’re looking for in a quick, personalized way.
When your chatbot needs to involve a support team member, whether it’s to answer a complex request or hand off a high-value opportunity, the transition is seamless. Support teams can clearly see what has occurred in the self-service interaction, so customers don’t have to repeat themselves. AI continues to help the support team member as a virtual assistant, offering contextual information at the right time to resolve issues faster.
Instead of pre-loading a customer self-service solution with every possible knowledge base article you can think of, go with what you have and let Genesys DX help fill the gaps. See what customers are asking in self-service interactions to know which questions need new or additional information. Your Genesys DX chatbot also takes feedback from customers and your support team to self-learn how to answer queries better over time.
• Focus your knowledge management efforts by knowing exactly what your customers are trying to accomplish in self-service
• Keep improving customer self-service as your knowledge base grows and your chatbot learns
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
