Genesys Makes Every Moment Count Down Under

The Genesys G-Summit events are perfect opportunities to connect with the growing local communities and meet for meaningful conversations about the latest and greatest customer experience strategies. Over the last two weeks, more than 800 customer experience and contact center professionals, as well as IT leaders, joined Genesys in Wellington, New Zealand and Melbourne, Australia, for the two largest customer experience events in that region. There, we all shared what the phrase “make every moment count” means to us.

For me, it’s about the people — building connections with our vibrant ecosystem of customers, employees and partners.

Customer Success

“Our customers make every moment count with their have-a-go attitude — they are willing to try new things and innovate with us,” said Sian Jenkins, Marketing Director, ANZ, at Genesys.

The audience heard from peers in the biggest line-up of Genesys customers, including Service NSW, MyBudget, Westpac NZ, QSuper, Homecare Medical, Teachers Mutual Bank, Fair Work Ombudsman, Probe Group, Tokio Marine and more.

MyBudget shared its success story using the Genesys® PureCloud® application. “Genesys has helped us provide an ability to help absolutely everyone, at every single time, through every single interaction, through every single channel,” said Steven Bailey, Chief Client Officer at MyBudget.

Genesys Team 

Attendees also discussed the latest product enhancements and innovations that ensure customers get the most out of the Genesys platform. Genesys product managers, solutions consultants and subject matter experts were there to answer questions. And customers learned how to make every moment count for their customers, agents and businesses through innovations in artificial intelligence (AI), digital and Genesys Cloud.

Dan Arra, Vice President Sales at Genesys, shared how Genesys AltoCloud provides the right information — at the right moment — for prospects on their websites using the power of AI and machine learning. And he taught them a bit about fly fishing, too.

Genesys employees are passionate about giving back through our “Make a Difference” initiative. This year, we partnered with World Vision, a Genesys customer, to help vulnerable children thrive while building lasting changes. At the event, attendees could donate to local communities and help them achieve their development goals. We’re proud that through these efforts, we contributed to over 30 mosquito nets, 30 child immunizations, more than 60 meals and sent 10 girls to school at the Melbourne event alone.

Valued Partners

The Genesys platforms are open to partners through our ISV and Technology Partner Program. This allows us to offer hundreds of solutions on the AppFoundry Marketplace. And many of those partners attended the events to show how their capabilities integrate with Genesys products.

A huge thank you to all our dedicated ISV and Technology Partners within AppFoundry who were sponsors for this event.

Gold Plus: Call Journey

Gold: SennheiserByte

Silver Plus: Poly, JabraIpiphany, Cyara

AppFoundry: Customer ViewAdvaTel, Lumenvox, Softphone, Creative Virtual

Supporting: AudioCodes

Be sure to join us in September for our biggest user conference in the EMEA region — G-Summit Europe. Register today.