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Sewon Chung Barrera is the Director of Digital Marketing and Content Strategy at SuccessKPI, a global insight and action platform company with a vision to create next-generation experiences. SuccessKPI is a Genesys AppFoundry partner. Prior to joining SuccessKPI, Sewon oversaw digital strategy and led content marketing at the Exploratorium, Samsung Electronics, Impact Hub, Brafton and more. A marketing leader with a passion for storytelling, Sewon holds a Master of Arts from Columbia University’s Graduate School of Arts and Sciences, and a dual B.A. in Literary and Cultural Studies and Sociology from The College of William & Mary.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
