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Giuliano has been with Genesys for 12 years, supporting customers on how to best leverage Genesys technology to support their business needs. He currently leads the Value Consulting team, helping Genesys customers understand the economics and value of our technology. He holds over 30 years of experience in the software industry, with 25 of these working the customer service industry in both technical and business roles.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
