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Allan Shields, VP Global Pre-sales Solutions Architecture at Genesys, has been in the customer experience and technology space for over 25 years. He leads the Genesys Pre-sales Solutions Architect team globally. His team focuses on architecture, advanced integrations using APIs, and premises-to-cloud migration to help customers achieve successful business outcomes. Allan lives in Central Florida with his wife and three children, where he enjoys triathlons, wake surfing, and open-water swimming.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
