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Pranab Sinha is the Senior Vice President and CIO at Genesys. In his role, Sinha leads the company’s global IT organization, spearheading a strategy to drive the internal deployment of innovative technologies and programs to enable operational efficiencies and customer and employee satisfaction. Sinha has nearly 20 years of experience leading all aspects of enterprise IT with a deep focus on security and operational resiliency. Prior to joining Genesys, Sinha was the CIO at MACOM Technology Solutions Holdings, Inc., and previously served as Vice President, Enterprise IT, for Seagate Technology.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
