Your Genesys Blog Subscription has been confirmed!
Please add [email protected] to your safe sender list to ensure you receive the weekly blog notifications.
Don't Show This Again.
Craig Wilson has been a member of the Genesys Strategic Business Consulting Team for four years. He’s worked in customer experience design for over 30 years. His experience spans retail, financial services and utilities, with a focus on aligning customer-facing operations with corporate strategy.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Live Assistance
Live Assistance
Chat with Sales
Schedule a Demo
Customer Care
Genesys Careers