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Valentina Postelnicu is a Senior Manager with more than 15 years of experience in contact center operations and customer experience programs. She leads a team of business consults in the Genesys Professional Services unit and manages a portfolio of high-value services focused on supporting Genesys customers and addressing the operational, people and process aspects of a contact center transformational program. She is passionate about delivering business outcomes through business analysis, change management, readiness and adoption.