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Lisa Gilbert is a Senior Strategic Business Consultant at Genesys with over 20 years of experience in sales and marketing within the healthcare, life science and technology industries. Her expertise is in building brands, launching new products, creating strategic omnichannel business plans and inspiring innovative digital strategies that drive superior customer experiences. In her current role, Lisa partners with customers to build strategic customer experience omnichannel road maps that power business growth by improving productivity, lowering costs and increasing customer satisfaction.