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Lisa Gilbert is a Senior Strategic Business Consultant at Genesys with over 20 years of experience in sales and marketing within the healthcare, life science and technology industries. Her expertise is in building brands, launching new products, creating strategic omnichannel business plans and inspiring innovative digital strategies that drive superior customer experiences. In her current role, Lisa partners with customers to build strategic customer experience omnichannel road maps that power business growth by improving productivity, lowering costs and increasing customer satisfaction.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
