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Janet Thalacker is Senior Principal Strategic Business Consultant with Genesys. In this role, she assists companies with strategic problem assessment and solution discovery, process change management, executive-level communication, and other services that will enable them to elevate their communications and customer service/support systems and processes – resulting in more engaged employees and meaningful customer relationships.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
