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Matt Raimundo leads global release management for the PureCloud platform, ensuring new features are fully tested, documented, communicated, and ready for customer use. He plays an active role in portfolio management, providing processes and services to help product management and development teams manage and deploy releases into our production environment.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
